COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT

/, leadership, Motivation/COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT
Date : 11 – 12 Agustus 2011
Duration : 2 Days
Venue : Bandung(hotel Golden Flower)
Investation Fee : IDR 2.950.000

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Training Syllabus :

COMMUNICATION, ASSERTIVENESS AND CONFLICT MANAGEMENT

TRAINING OBJECTIVE :

  1. Understand why people communicate and behave differently
  2. Be more assertive in dealing with other in most situations
  3. More understand on human feeling, thinking and behaviour
  4. Successfully resolving conflicts
  5. Be prepared to manage conflict involve bosses, peers and sub ordinates

TRAINING MATERIAL OUTLINE :

1. Knowing yourself before knowing others

a.     Effective Communication

b.     How to manage a good massage

2. Developing your emotional intelligence

3. Empathy Communications

a.     Listening not hearing

b.     Becoming Interactive Listener

c.     Becoming massage centre  vs  speaker centred

d.     Planning, organize meetting and presentation

4. Advantages of assertives behaviour and why you should develop the skills

5. Being assertive in difficult situation

a.     Positive Thinking and creative

b.     Presentations overview

6. Interpersonal Communication and team work

a.     Small group dynamic

b.     Problem solving in a small group setting

7. Managing Conflik using assertive behaviour

8. Presenting creating hard feeling

9. Handling Objection and criticisms in team environment

10.Handling Objection or respons of the audience

PARTICIPANTS :

All Staff, Sepervisor, Secretary,  Manager yang berkepentingan untuk berkomunikasi dan penanganan konflik dengan lebih baik/efisien

INSTRUCTOR : Ir. Iim Takwim, MM.

VENUE : Hotel Golden Flower, Bandung

TRAINING DURATION : 2 days

TRAINING TIME : 11 – 12 Agustus 2011

INVESTATION PRICE/PERSON :

1.      Rp 2.950.000/person (full fare)  atau

2.      Rp 2.750.000/person (early bird, yang membayar 1 minggu sebelum training) atau

3.      Rp 2.500.000/person (peserta bergroup 3 orang atau lebih dari 1 perusahaan yang sama)

FACILITIES FOR PARTICIPANTS :

1.      Modul Training

2.      Flashdisk Training berisi materi training

3.      Sertifikat

4.      ATK: NoteBook dan Ballpoint

5.      T-Shirt

6.      Ransel

7.      Foto Training

8.      Ruang Training dengan fasilitas Full AC dan multimedia

9.      Makan siang dan 2 kali coffeebreak

10. Instruktur yang Qualified

11. Transportasi untuk peserta dari hotel penginapan ke hotel tempat training – PP (jika peserta minimal dari satu perusahaan ada 4 peserta)


“INSTRUKTUR TRAINING”

Ir. Iim Takwim, MM,  sarjana lulusan Universitas Pasundan adalah Ketua Program Studi Teknik Industri pada STT Jabar serta Lecture  of  Production System, Management Information System, Simulation System, Product Design System, Product Design of Facilities, Research of Operation,  System of  Performances  Analysis, Feasibility Study of  Industries, Inventory Control and Network Planning, Performance and Productivites of Management Industries. Begitu banyak  pengalaman  profesi beliau di berbagai  bidang  industri , antara lain :

–          Production System & Procedures Plan of Manufacturing   at PT. IPTN

–          Technical Staff  of Industrial Engineering Division at PT. IPTN (Sub-Contractors,   Off-Load and Industrial Domestic Guidance

–          Assisstant  Manager of HRD  of  Textile Industry

–          Manager of Production in Garments Industry at PT. Fit-U

–          Production Manager and Junior Consultan of ISO 9001

Berbagai  topic Training dan  Scientific Work beliau,  antara lain :

–          Instructure Bar-chat and  Line Balancing Job Establishment and Grading System

–          Awareness and Introduction of   ISO 9001 : 2000 (QMS)

–          Junior of  Management Representative ISO 9001 : 2000 of Production

–          Iron Casting Technology at IRDMMI/MIDC and JICA-Jepang

–          Management Strategi and Competency

–          Total Quality Management

–          Logistic and Supply Change Management (SCM)

–          Integreted System of Industrial Management

–          Cost Of Project  and Tools Management

–          Corporate Social Responsibility

–          Six and Lean Sigma

–          Competency Of Professional-SDM, serta banyak lagi lainnya.

INFORMASI TRAINING KE:

PT.MAIRODI MANDIRI SEJAHTERA (MMS)
Telp/Fax: (022)7215668 atau (022)7814149 atau (022)7215416

SMS Center : 081809600076 atau 02272282252 atau 081322050262 atau 085860263043 atau 085222155409

Email : training@mairodi-training.com atau ptmmsbdg@gmail.com atau  ptmmsbdg@yahoo.com atau ptmmsbdg.marketing@gmail.com

Website : http://mairodi-training.com

Contact Person : Wahyu H,Alan Barok U,Yanti Deris Sutanty

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