Silabus Training:

SERVICE EXCELLENCE

 

TUJUAN TRAINING:

Mengembangkan Sikap dan Ketrampilan untuk Memberikan Excellent Service kepada Para Pelanggan

 

CAKUPAN MATERI TRAINING:

1.    Dimensi-dimensi Pelayanan yang Mempengaruhi Kepuasan Pelanggan.

2.    Ketrampilan Aplikatif dalam Mem-bangun Customer Service Excellence.

3.    Metode Membangun Impresi yang Mengesankan.

4.    Sikap dan Perilaku untuk Menciptakan Memorable Moment of Truth.

5.    Teknik Mengelola Customer Complaint dengan Efektif.

6.    Creative Problem Solving untuk Mengelola Kebutuhan Pelanggan.

7.    Roadmap Komprehensif untuk Membangun Kultur “Beyond Customer Expectation Service”

 

METODE TRAINING:

Interactive Training Delivery, Group Discussion, Group dan Individual Exercise, Games, Role Play dan Case Study.

 

INSTRUCTOR :   Hani Subagio,SH.,KN.,MM. And Team

 

VENUE : Yogyakarta (Ibis Styles Hotel/ Ibis Malioboro Hotel/ Jambuluwuk Hotel/ Cavinton Hotel/ Grand Zuri Hotel, dll)

TRAINING DURATION :   2  days

 

TRAINING TIME :  

1.  11 Jan 2018-12 Jan 2018

2.  19 Feb 2018-20 Feb 2018

3.  19 Mar 2018-20 Mar 2018

4.  16 Apr 2018-17 Apr 2018

5.  10 May 2018-11 May 2018

6.  06 Jun 2018-07 Jun 2018

7.  16 Jul 2018-17 Jul 2018

8.  09 Aug 2018-10 Aug 2018

9.  17 Sep 2018-18 Sep 2018

10.  11 Oct 2018-12 Oct 2018

11.  19 Nov 2018-20 Nov 2018

12.  17 Dec 2018-18 Dec 2018

 

 

INVESTMENT PRICE/PERSON :

1.    Rp. 3.950.000/person (full fare)  or

2.    Rp. 3.750.000/person (early bird, payment 1 week before training) or

3.    Rp. 3.500.000/person (if there are 3 persons or more from the same company)

 

FACILITIES FOR PARTICIPANTS:

1.    Training Module

2.    Flash Disk contains training material

3.    Certificate

4.    Stationeries: NoteBook and Ballpoint

5.    T-Shirt

6.    Backpack

7.    Training Photo

8.    Training room with Full AC facilities and multimedia

9.    Lunch and twice coffeebreak every day of training

10. Qualified Instructor

11. Transportation for participants from hotel of participants to/from hotel of training – VV (if minimal participants is 4 persons from the same company)